At ADLM – Assam Digital Literacy Mission, we strive to provide the highest quality education and service experience. However, since our services involve digital training, certification, and franchise consultation, we follow a strict and clear refund policy to maintain fairness and transparency.
✅ Non-Refundable After Enrollment:
Once a student enrolls and gains access to course materials or live classes, the fee is non-refundable under any circumstances.
✅ Exception for Technical Failures:
If technical issues on our end prevent the student from accessing the course within 7 working days of payment, and no resolution is provided, a refund may be issued after proper verification.
❌ No Refund for Personal Reasons:
Refunds will not be granted due to:
Change of mind
Disinterest after joining
Internet issues at the student’s end
Absence in live classes
✅ Non-Refundable Commitment:
The franchise fee is non-refundable, as it includes branding, documentation, business rights, and planning costs which are non-recoverable.
⚠️ Request for Clarification Before Payment:
We encourage every franchise applicant to understand the model completely before committing. Feel free to request demos, documents, and phone consultations before payment.
All digital files, eBooks, certificates, and access credentials once delivered are not eligible for refunds.
If you believe your case qualifies for a refund under special conditions (such as duplicate payments), please email us within 48 hours of payment with the following:
Payment proof (screenshot or transaction ID)
Course/franchise details
Reason for request
📧 Email: [Insert your official refund/helpdesk email]
📲 WhatsApp Support: 7002820969
If approved, the refund will be processed within 7-10 business days to the original payment method.
ADLM reserves the right to modify this refund policy without prior notice. The latest version will always be available on our website.
